Wednesday, November 14, 2012

Trust Repair




TRUST REPAIR AFTER AN ORGANIZATION-LEVEL FAILURE.
GILLESPIE, NICOLE; DIETZ, GRAHAM. Academy of Management Review. Jan 2009, Vol. 34 Issue 1, p127-145.

THE ROLE OF CAUSAL ATTRIBUTION DIMENSIONS IN TRUST REPAIR.
TOMLINSON, EDWARD C.; MAYER, ROGER C. Academy of Management Review. Jan 2009, Vol. 34 Issue 1, p85-104

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