Tuesday, December 23, 2014

Joseph M Juran - Biography and Contribution

Joseph Moses Juran (December 24, 1904 – February 28, 2008) was a Romanian-born American engineer and management consultant. He is an evangelist for quality and quality management and wrote several influential books on those subjects.

 In 1912, his family emigrated to America and settled in Minneapolis, Minnesota. Juran excelled in school, especially in mathematics. He studied in Minneapolis South High School and completed the schooling in 1920.

In 1924, with a bachelor's degree in electrical engineering from the University of Minnesota, Juran joined Western Electric's Hawthorne Works. His first job was troubleshooting in the Complaint Department. In 1925, Bell Labs started training  Hawthorne Works personnel in its newly developed statistical sampling and control chart techniques. Juran was chosen to join the Inspection Statistical Department and learn SQC. This department has the responsibility to install SQC in all activities of the Hawthorne works.  Juran became the department chief in 1928, and the following year became a division chief. He published his first quality-related article in Mechanical Engineering in 1935. In 1937, he moved to Western Electric/AT&T's headquarters in New York City.

During the Second World War, Juran served in the Lend-Lease Administration and Foreign Economic Administration. Just before war's end, he resigned from Western Electric, and his government post, and became a freelance consultant. He joined the faculty of New York University as an adjunct professor in the Department of Industrial Engineering, where he taught courses in quality control and conducted training programs for executives. He worked through a small management consulting firm on projects for Gilette, Hamilton Watch Company and Borg-Warner. Juran's  own independent practice flourished, from which he made a comfortable living until his retirement in the late 1990s. His  clients included  Bausch & Lomb and General Foods.

The first edition of Juran's Quality Control Handbook in 1951 attracted the attention of the Japanese Union of Scientists and Engineers (JUSE), which invited him to Japan in 1952. Juran visited Japan in 1954, and held seminars in ten manufacturing companies, notably Showa Denko, Nippon Kōgaku, Noritake, and Takeda Pharmaceutical Company.He also lectured at Hakone, Waseda University, Ōsaka, and Kōyasan. During his life, he made ten visits to Japan, the last in 1990.

Subsequent to second world war, Japan had intense collaboration with American scholars. It was a continuation of earlier Japanese practice of acquiring American management innovations. In 20 years Japanese companies became know for excellence in quality. This sparked a crisis in the United States due to quality issues in the 1980s and the American experts who went to Japan and trained their company people were called by the US companies now to help them.

Special Contributions of Juran in Quality Management

Pareto principle in Quality Managemet

In 1941, Juran stumbled across the work of Vilfredo Pareto and began to apply the Pareto principle to quality issues (for example, 80% of a problem is caused by 20% of the causes). This is also known as "the vital few and the trivial many". In later years, Juran preferred "the vital few and the useful many" to signal the remaining 80% of the causes should not be totally ignored.

Quality Management theory

Juran started his quality career with tools acceptance sampling, inspection plans, and control charts.

Juran is widely credited for stressing on organization and staffing aspects of quality management. He pushed for the education and training of managers. For Juran, human relations problems were the ones to isolate and resistance to change was the root cause of quality issues. Juran credits Margaret Mead's book Cultural Patterns and Technical Change for illuminating the core problem in reforming business quality. He wrote Managerial Breakthrough, which was published in 1964, outlining the issue.

Juran's extended the application of quality management tools to nonmanufacturing processes.

The Juran trilogy

Juran was one of the first to write about the cost of poor quality. "Juran trilogy",  consists of three managerial processes: quality planning, quality control, and quality improvement.

Transferring quality knowledge between East and West

During his 1966 visit to Japan, Juran learned about the Japanese concept of quality circles, which he enthusiastically evangelized in the West.

Juran Institute

Juran founded the Juran Institute in 1979. The Institute is an international training, certification, and consulting company which provides training and consulting services in quality management, Lean manufacturing management and business process management, as well as Six Sigma certification. The institute is based in Southbury, Connecticut.

Juran was active well into his 90s, He started writing his memoirs at 92, which were published two months before he celebrated his 99th birthday. In 2004, he turned 100 years old and was awarded an honorary doctor from Luleå University of Technology in Sweden.

Juran died of a stroke on 28 February 2008, at the age of 103 in Rye, New York. He was active on his 103rd birthday


Quality Control Handbook, New York, New York: McGraw-Hill, 1951,  6th edition, 2010
Managerial Breakthrough, New York, New York: McGraw-Hill, 1964
Management of Quality Control, New York, New York: Joseph M. Juran, 1967,
Quality Planning and Analysis, New York, New York: McGraw-Hill, 1970
Upper Management and Quality, New York, New York: Joseph M. Juran, 1980,
Juran on Planning for Quality, New York, New York: The Free Press, 1988,

Published papers

"Universals in Management Planning and Control", Management Review (New York, New York: American Management Association), November 1954: 748–761
"Improving the Relationship between Staff and Line", Personnel (New York, New York: American Management Association), May 1956
"Industrial Diagnostics", Management Review (New York, New York: American Management Association), June 1957
"Operator Errors—Time for a New Look", ASQC Journal (New York, New York: American Society for Quality Control), February 1968
"The QC Circle Phenomenon", Industrial Quality Control (Buffalo, New York: Society of Quality Control Engineers), January 1967
"The Non-Pareto Principle: Mea Culpa", Quality Progress (New York, New York: American Society for Quality Control), May 1975
"Japanese and Western Quality—a Contrast", Quality Progress (New York, New York: American Society for Quality Control), December 1978

Interview with Quality Legend Juran - 1999 - Quality Digest

Monday, December 22, 2014

Professor Narayana Rao K.V.S.S. - Contribution

Professor Narayana Rao, K.V.S.S. is currently a professor at NITIE, Mumbai. He is presently teaching basics of industrial engineering to post graduate students in industrial engineering and management, research methodology, and review of research in management to fellow students.

His significant contributions include recommending MRP implementation in production planning system of Bharat Bijlee Limited in 1979 which was further explored by the company.

His Ph.D thesis "Return on Equity Shares in India during 1953 to 1987" was a timely topic, the findings of which were covered in textbooks for Prof. L.M. Bhole (Guide) and Prof Prasanna Chandra (Examiner). The results were also reviewed by the IIMA professors as a part of their paper on review of research on capital markets in India.

As a faculty at NITIE,.he examined the relevance of industrial engineering and published number of papers to bring out its basic focus. It resulted in the development of explanation of industrial engineering as "system efficiency engineering and human effort engineering." This explanation appeared in Industrial Engineering Magazine of IIE, USA.

Graham - Rao Method of evaluating equity shares in India is his contribution in the area of his research Security Analysis.

A practical implementation of Markowitz Method on individual shares was another development work that he has undertaken. Broking companies all over the world do publish model portfolios but they are not using portfolio theory. This development makes this application possible.

He pointed out the lack of covered of industrial engineering in management textbooks through a conference and advocates that MBA curriculums must have a paper on Industrial Engineering.

He strongly argued in favor of using industrial engineering in systems design right from the initial design itself and he called this activity as system industrial engineering. Systems engineering profession has to recognize industrial engineering as a specialized engineering that needs to be done during the system design phase.

He also pointed out that employee involvement was a primary theme of industrial engineering along with management attention to development and design of work processes. There is a need for Organization Behavior scholars to harmonize their research and theory with the theory of industrial engineering so that the role of management and involvement of individual in work process development is presented as a cooperative endeavor that industrial engineering profession advocated. But whenever an scientific discovery takes and new engineering developments emerge, the role of design shifts to engineers and managers in a significant way. It is only after sometime, based on practice of the new process that operators start giving improvement ideas of significance. Every process after a totally new design or radical new design enters into operator initiated continuous improvement phase.

Dr. C. Rangarajan - Biography and Contribution

Date of Birth: 5th January, 1932

Place of Birth: Ariyalpur – Tamil Nadu

Marital Status: Married

Educational Background: Ph.D, University of Pennsylvania, 1964

Positions Held:

Chairman, Economic Advisory Council to the Prime Minister since 2009.
Member, Rajya Sabha (2008-09)
Chairman, Economic Advisory Council to the Prime Minister (2005-08)
Chairman, Twelfth Finance Commission (2003-04)
Governor, Andhra Pradesh (1997-2002) with an Additional Charge of Governor, Orissa (1998-99) and Governor, Tamil Nadu (2001-02)
Governor, Reserve Bank of India (1992-97)
Member, Planning Commission (1991-92)
Member, Tenth Finance Commission (1992)
Dy. Governor, Reserve Bank of India ( 1982-91)

Academic Experience:

Professor of Economics, Indian Institute of Management, Ahmedabad (1968-91)
    Fellow, International Food Policy Research Institute, Washington, 1981
Visiting Professor, New York University, Graduate School of Business Administration, New York (1972-73)
Visiting Associate Professor, New York University, Graduate School of Business Administration, New York (1966-68)
Professor of Economics, Indian Statistical Institute (Planning Unit), New Delhi (1956-66)
Reader, Rajasthan University, Jaipur (1964-65)
Lecturer, Wharton School of Finance and Commerce, University of Pennsylvania, Philadelphia (1963-64)
Lecturer, Loyola College, Madras (1954-58)

Author and Co-Author of:
“Federalism and Fiscal Transfers in India”, (co-author), Oxford University Press, 2011
“Monetary Policy, Financial Stability and Other Essays”, Academic Foundation, 2009
“Select Essays on Indian Economy”, Academic Foundation, 2003
“Structural Reforms in Industry, Banking and Finance”, Institute of Southeast Asian Studies,  2000
“Perspective on Indian Economy”, UBS Publishers’ Distributors, 2000
“Indian Economy : Essays on Money and Finance”, UBS Publishers’ Distributors, 1998
“Agricultural Growth and Industrial Performance in India”, International Food Policy Research Institute, 1982
“Innovation in Banking”, Oxford and IBH, 1982
“Strategy for Industrial Development in the 80’s”, Oxford and IBH,  1981
“Principles of Macro Economics”, Tata McGraw-Hill,  1979
“Short-term Investment Forecasting”, (co-author), Macmillan, 1974


Sunday, December 21, 2014

Professor Arthur G. Bedeian - Biography and Contribution

Arthur G. Bedeian (DOB.  December 22, 1946) is an American business theorist and Professor of Management at Louisiana State University. He is known for his book coauthored with Daniel A. Wren, entitled "The evolution of management thought."

Born in Davenport, Iowa, Bedeian received his Bachelor of Business Administration in 1967 from the University of Iowa, his MBA in 1968 from the University of Memphis, and his Doctor of Business Administration in 1973 from the Mississippi State University with the thesis, entitled "A standardization of selected management concepts," under supervision of Giovanni B. Giglioni.

Bedeian started his academic career as Assistant Professor at the School of Business of the Auburn University. In 1985 he jointed the Louisiana State University (LSU), where in 1996 he was appointed Boyd Professor of Management.  He served as the 44th President of the Academy of Management in 1989.

He was also elected Fellow of the American Psychological Association, Fellow of the Society for Industrial and Organizational Psychology, Fellow of the Association for Psychological Science, Fellow and the Southern Management Association, and received many other awards.

Bedeian has authored and coauthored over 12 books, 300 articles in his fields  of expertise and produced 5 films .

Books (Selected)

Bedeian, Arthur G. Organizations, Theory and Analysis. Hinsdale, IL: Dryden Press, 1980. ISBN 0030529565
Buford, James A., and Arthur G. Bedeian. Management in extension. 1995. ISBN 0964854708
Wren, Daniel A., and Arthur G. Bedeian. The evolution of management thought, 2009. 6th ed. ISBN 978-0-470-12897-8

Articles (Selected)

Bedeian, Arthur G., and Achilles A. Armenakis. "A path-analytic study of the consequences of role conflict and ambiguity." Academy of management journal 24.2 (1981): 417-424.
Greenhaus, Jeffrey H., Arthur G. Bedeian, and Kevin W. Mossholder. "Work experiences, job performance, and feelings of personal and family well-being." Journal of Vocational Behavior 31.2 (1987): 200-215.
Bedeian, Arthur G., Beverly G. Burke, and Richard G. Moffett. "Outcomes of work-family conflict among married male and female professionals." Journal of Management 14.3 (1988): 475-491.
Carson, Kerry D., and Arthur G. Bedeian. "Career commitment: Construction of a measure and examination of its psychometric properties." Journal of Vocational Behavior 44.3 (1994): 237-262.
Armenakis, Achilles A., and Arthur G. Bedeian. "Organizational change: A review of theory and research in the 1990s." Journal of management 25.3 (1999): 293-315.

Thursday, December 18, 2014

Reputation of Higher Education Institutes, Colleges and Universities - Bibliography

Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College
Øyvind Helgesen and Erik Nesset
1Aalesund University College, Institute of International Marketing (IIM), Alesund, Norway
Corporate Reputation Review (2007) 10, 38–59. doi:10.1057/palgrave.crr.1550037

This study examines two models to explore the relationships among service quality, facilities, student satisfaction, image of the university college, and image of the study program, with student loyalty as the ultimate dependent variable.