The concept of engagement is usually attributed to the American professor William Kahn’s views, which saw the classification of the term as “harnessing of organization members' selves to their work roles” (1990: p.694). Kahn proposed, that when engaged, employees apply and express themselves on
physical-, cognitive- and emotional levels. In other words, employee becomes a part of his/her job description and he/she will be able to work with full potential.
KAHN, W.A., (1990), Psychological Conditions of Personal Engagement and Disengagement at
Work, The Academy of Management Journal, Vol. 33, No. 4 (Dec., 1990), pp. 692-724,
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