Philip Bayard Crosby - Quality Guru - Biography

Philip Bayard Crosby, (June 18, 1926 – August 18, 2001) was an accomplished quality manager and a quality management guru who contributed to management theory and quality management practices.

Crosby was born in Wheeling, West Virginia, in 1926. He served in the Navy during World War II He earned a degree from the Ohio College of Podiatric Medicine. His first job was in the field of quality was that of test technician in the quality department at Crosley Corporation in Richmond, Indiana beginning in 1952. He joined  as reliability engineer at Bendix Corporation in Mishawaka, Indiana in 1955 and worked on the RIM-8 Talos missile. He became senior quality engineer at The Martin Company's new Orlando, Florida organization to develop the Pershing missile. There he implemented quality management practices that later developed into the Zero Defects Program concept. He eventually rose to become department head. He subsequently joined ITT Corporation in 1965 to become director of quality. In 1979, Crosby started the management consulting company Philip Crosby Associates, Inc. This consulting group provided educational courses in quality management. In 1979, Crosby published his book, Quality Is Free. This book would become popular at the time because of the crisis in North American quality.

Crosby's quality message is the principle of "doing it right the first time" (DIRFT). It implies that each time a part is produced, it has to be produced for the specification. There should not be rework and scrappage. The operator must be provided with testing or inspection equipment and production equipment and method that enables him to produce to specification every unit made by him.


 He also advocated four major principles:

The definition of quality is conformance to requirements (requirements meaning both the product and the customer's requirements).
The system of quality is prevention.
The performance standard is zero defects (each unit to specification)
The measurement of quality is the price of nonconformance

His belief was that an organization that establishes good quality management principles and practices will see savings that more than pay for the cost of the quality system put in place. So the statement,  "quality is free". It is less expensive to establish a system and produce to specification every time a unit is produced rather than produce, inspect and then do rework and repairs or scrap the defective part.

Important Books

(1967). Cutting the cost of quality. Boston, Industrial Education Institute.
(1979). Quality is Free. New York: McGraw-Hill. ISBN 0-07-014512-1.
(1984). Quality Without Tears. New York: McGraw-Hill. ISBN 0-07-014511-3.
(1994). Completeness: Quality for the 21st Century. Plume. ISBN 0-452-27024-3.
(1995). Philip Crosby's Reflections on Quality. McGraw-Hill. ISBN 0-07-014525-3.
(1996). Quality is still free: Making Quality Certain in Uncertain Times. McGraw-Hill. ISBN 0-07-014532-6.
(1999). Quality and Me: Lessons from an Evolving Life. Jossey-Bass. ISBN 0-7879-4702-4.


http://en.wikipedia.org/wiki/Philip_B._Crosby
http://www.nytimes.com/2001/08/22/business/philip-crosby-75-developer-of-the-zero-defects-concept.html

About Serving Philip Crosby
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Professor Sunil Gupta - Biography and Contribution - Marketing Management

Sunil Gupta
Edward W. Carter Professor of Business Administration
Harvard Business School
Chair, General Management Program

Sunil Gupta is the Edward W. Carter Professor of Business Administration and Chair of the General Management Program at Harvard Business School. He is also the co-chair of the executive programs on Driving Digital and Social Strategy and Competing on Business Analytics and Big Data. In the recent past, he has taught an elective course on Digital Marketing Strategy to MBA students and Advanced Management Program to senior managers. From 2008-2013, he served as the Head of the Marketing Unit.

Sunil's research interests are in the areas of digital marketing, customer management, pricing, and return on marketing investment. His articles in these areas have won several awards including the 1993, 2002, and 2009 O'Dell Award and the 1998 and 2005 Paul Green Award of the Journal of Marketing Research for the most significant contribution in the field of marketing; the 1998, 2000, and 2003 Marketing Science Institute award for the best paper; the 2004 best paper award for the Journal of Interactive Marketing and the 1999 best paper award for the International Journal of Research in Marketing.

Sunil is an area editor for the Journal of Marketing Research and an editorial board member of five major journals.

Sunil is co-author of two books. His recent book, Managing Customers as Investments, was published by the Wharton School Publishing in February 2005.



Prior to joining Harvard, Sunil was the Meyer Feldberg Professor of Business at Columbia Business School and Assistant Professor at UCLA. In 1996, Sunil spent his sabbatical with McKinsey & Co.

Sunil holds a Bachelor’s degree in Mechanical Engineering from the Indian Institute of Technology, an MBA from the Indian Institute of Management, and a Ph.D. from Columbia University.


Books

Gupta, Sunil, and Donald R. Lehmann. Managing Customers as Investments: The Strategic Value of Customers in the Long Run. Wharton School Publishing, 2005. (2006 winner of the annual Berry-AMA book prize for the best book in marketing.)
Lehmann, Donald R., Sunil Gupta, and Joel Steckel. Marketing Research. Addison-Wesley Publishing Company, 1997.



Journal Articles

Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye. "The High Price of Customer Satisfaction." MIT Sloan Management Review 55, no. 3 (Spring 2014).
Gupta, Sunil. "For Mobile Devices, Think Apps, Not Ads." Harvard Business Review 91, no. 3 (March 2013).
Gupta, Sunil. "The Mobile Banking and Payment Revolution." European Financial Review (February–March 2013), 3–6.
Gupta, Sunil, and Tanya Bijlani. "E-Commerce in Asia: Challenges and Opportunities." Asia Business Insights (2012).
Gupta, Sunil. "Customer-Based Valuation." Journal of Interactive Marketing 23, no. 2 (May 2009): 169–178.
Gupta, Sunil, and Carl F. Mela. "What Is a Free Customer Worth?" Harvard Business Review 86, no. 11 (November 2008).
Duvvuri, Sri Devi, Asim Ansari, and Sunil Gupta. "Consumers' Price Sensitivities Across Complementary Categories." Management Science 53, no. 12 (December 2007): 1933–1945.
Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
Yunchuan, Liu, Sunil Gupta, and John Zhang. "Self-Restraint as an Online Entry-Deterrence Strategy." Management Science 52, no. 11 (November 2006): 1799–1809.
Gupta, Sunil, and Valarie Zeithaml. "Customer Metrics and Their Impact on Financial Performance." Marketing Science 25, no. 6 (November–December 2006): 718–739.
Gupta, Sunil, Dominique Hanssens, Bruce Hardie, Wiliam Kahn, V. Kumar, Nathaniel Lin, Nalini Ravishanker, and S. Sriram. "Modeling Customer Lifetime Value." Journal of Service Research 9, no. 2 (November 2006): 139–155.
Gupta, Sunil, and Donald R. Lehmann. "Customer Lifetime Value and Firm Valuation." Journal of Relationship Marketing 5, nos. 2/3 (October 2006).
Neslin, Scott, Sunil Gupta, Wagner Kamakura, Junxiang Lu, and Charlotte Mason. "Detection Defection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models." Journal of Marketing Research (JMR) 43, no. 2 (May 2006): 204–211.
Gupta, Sunil, Donald R. Lehmann, and Jennifer A. Stuart. "Valuing Customers." Journal of Marketing Research (JMR) 41, no. 1 (February 2004): 7–18. (Winner of the 2009 William F. O'Dell award from the Journal of Marketing Research.)
Gupta, Sunil, Donald R. Lehmann, and Jennifer A. Stuart. "Valuing Customers." Recherche et Applications en Marketing 19, no. 2 (2004).
Iyenger, Raghu, Asim Ansari, and Sunil Gupta. "Leveraging Information across Categories." Quantitative Marketing and Economics 1, no. 4 (December 2003): 425–465.
Essegaier, Skander, Sunil Gupta, and John Zhang. "Pricing Access Services." Marketing Science 21, no. 2 (spring 2002): 119–138.
Gupta, Sunil, and Donald R. Lehmann. "Customers As Assets." Journal of Interactive Marketing 17, no. 1 (winter 2002): 9–24. (Winner of Journal of Interactive Marketing. Best Paper Award.)
Han, Sangman, Sunil Gupta, and Donald R. Lehmann. "Consumer Price Sensitivity and Price Thresholds." Journal of Retailing 77, no. 4 (winter 2001): 435–456. (Honorable Mention, Davidson Award for Best Paper, Journal of Retailing, 2003.)
Gupta, Sunil, and Donald R. Lehmann. "Untangling the Value of Web Companies." Part 8. Financial Times, Mastering Management Supplement (November 20, 2000). (Reprinted in Mastering Management 2.0 (2001). Financial Times/Prentice Hall.)
Gupta, Sunil. "Roundtable on B2B Exchanges." Antitrust (American Bar Association) 15, no. 1 (fall 2000): 8–16.
Bucklin, Randolph E., James Lattin, Asim Ansari, David Bell, Eloise Coupey, Sunil Gupta, John D.C. Little, Carl Mela, Alan Montgomery, and Joel Steckel. "Choice and the Internet: From Clickstream to Research Stream." Marketing Letters 10, no. 3 (August 1999): 245–258.
Forsyth, John, Sunil Gupta, Sudeep Haldar, Anil Kaul, and Keith Kettle. "A Segmentation You Can Act on." McKinsey Quarterly 3 (1999): 6–15.
Bucklin, Randolph E., and Sunil Gupta. "Commercial Use of UPC Scanner Data: Industry and Academic Perspectives." Marketing Science 18, no. 3 (1999): 247–273.
Manchanda, Puneet, Asim Ansari, and Sunil Gupta. The "Shopping Basket": A Model for Multi-Category Purchase Incidence Decision. Marketing Science 18, no. 2 (1999): 95–115.
Jedidi, Kamel, Carl F. Mela, and Sunil Gupta. "Managing Advertising and Promotion for Long-Run Profitability." Marketing Science 18, no. 1 (1999): 1–22. (Winner of Marketing Science Institute Best Paper Award To honor the authors of the MSI working papers that have made the most significant contribution to marketing practice and thought presented by Marketing Science Institute.)
Balasubramanian, Sridhar, Sunil Gupta, Wagner Kamakura, and Michel Wedel. "Modeling Large Data Sets in Marketing." Special Issue on Large Data Sets in Business Economics. Statistica Neerlandica 52, no. 3 (November 1998).
Bucklin, Randolph E., Sunil Gupta, and S. Siddarth. "Modelling the Effect of Purchase Quantity on Consumer Choice of Product Assortment." Journal of Forecasting 17, nos. 3-4 (June–July 1998): 281–301.
Mela, Carl, Sunil Gupta, and Kamel Jedidi. "Assessing Long-Term Promotional Influences on Market Structure." International Journal of Research in Marketing 15, no. 2 (May 1998): 89–108. (Winner of International Journal of Research in Marketing. Best Paper Award.)
Bucklin, Randolph E., Sunil Gupta, and S. Siddarth. "Determining Segmentation in Sales Response Across Consumer Purchase Behaviors." Journal of Marketing Research (JMR) 35 (May 1998): 189–197.
Russell, Gary, David Bell, Anand Bodapati, Christina Brown, Joengwen Chiang, Gary Gaeth, Sunil Gupta, and Puneet Manchanda. "Perspectives on Multiple Category Choice." Marketing Letters 8, no. 3 (July 1997): 297–305.
Mela, Carl, Sunil Gupta, and Donald R. Lehmann. "Long Term Impact of Promotion and Advertising on Consumer Brand Choice." Journal of Marketing Research (JMR) 34 (May 1997): 248–261. (.)
Dillon, William R., and Sunil Gupta. "A Segment-Level Model of Category Volume and Brand Choice." Marketing Science 15, no. 1 (1996): 38–59.
Bucklin, Randolph E., Sunil Gupta, and Sangman Han. "A Brand's Eye View of Response Segmentation in Consumer Choice Behavior." Journal of Marketing Research (JMR) 32 (February 1995): 66–74.
Bockenholt, Ulf, Melinda S. de Borrero, Ham Bozdogan, Wayne DeSarbo, William R. Dillon, Sunil Gupta, Wagner Kamakura, Ajith Kumar, V. Ramaswamy, and Michael Zenor. "Issues in the Estimation and Application of Latent Structure Models of Choice." Marketing Letters 5, no. 4 (October 1994): 323–334.
Gupta, Sunil. "Reflections on 'Impact of Sales Promotions on When, What, and How Much to Buy'." Journal of Marketing Research (JMR) 30 (November 1993): 522–524.
Gupta, Sunil, and Lee G. Cooper. "The Discounting of Discounts and Promotion Thresholds." Journal of Consumer Research 19 (December 1992): 401–411.
Bucklin, Randolph E., and Sunil Gupta. "Brand Choice, Purchase Incidence, and Segmentation: An Integrated Modeling Approach." Journal of Marketing Research (JMR) 29 (May 1992): 201–215. (Finalist for the 1997 O'Dell Award, Journal of Marketing Research.)
Gupta, Sunil, and Donald G. Morrison. "Estimating Heterogeneity in Consumers' Purchase Rates." Marketing Science 10 (summer 1991): 264–269.
Gupta, Sunil. "Stochastic Models of Interpurchase Time with Time-Dependent Covariates." Journal of Marketing Research (JMR) 28 (February 1991): 1–15.
Lehmann, Donald R., and Sunil Gupta. "PACM: A Two Stage Procedure for Analyzing Structural Models." Applied Psychological Measurement 13 (September 1989): 301–321.
Gupta, Sunil. "Impact of Sales Promotions on When, What, and How Much to Buy." Journal of Marketing Research (JMR) 25 (November 1988): 342–355. (.)
DeSarbo, Wayne S., Donald R. Lehmann, Morris B. Holbrook, William J. Havlena, and Sunil Gupta. "A Stochastic Three-Way Unfolding Model for Asymmetric Binary Data." Applied Psychological Measurement 11 (December 1987): 397–418. 

Joseph M Juran - Biography and Contribution

Joseph Moses Juran (December 24, 1904 – February 28, 2008) was a Romanian-born American engineer and management consultant. He is an evangelist for quality and quality management and wrote several influential books on those subjects.

 In 1912, his family emigrated to America and settled in Minneapolis, Minnesota. Juran excelled in school, especially in mathematics. He studied in Minneapolis South High School and completed the schooling in 1920.

In 1924, with a bachelor's degree in electrical engineering from the University of Minnesota, Juran joined Western Electric's Hawthorne Works. His first job was troubleshooting in the Complaint Department. In 1925, Bell Labs started training  Hawthorne Works personnel in its newly developed statistical sampling and control chart techniques. Juran was chosen to join the Inspection Statistical Department and learn SQC. This department has the responsibility to install SQC in all activities of the Hawthorne works.  Juran became the department chief in 1928, and the following year became a division chief. He published his first quality-related article in Mechanical Engineering in 1935. In 1937, he moved to Western Electric/AT&T's headquarters in New York City.

During the Second World War, Juran served in the Lend-Lease Administration and Foreign Economic Administration. Just before war's end, he resigned from Western Electric, and his government post, and became a freelance consultant. He joined the faculty of New York University as an adjunct professor in the Department of Industrial Engineering, where he taught courses in quality control and conducted training programs for executives. He worked through a small management consulting firm on projects for Gilette, Hamilton Watch Company and Borg-Warner. Juran's  own independent practice flourished, from which he made a comfortable living until his retirement in the late 1990s. His  clients included  Bausch & Lomb and General Foods.


The first edition of Juran's Quality Control Handbook in 1951 attracted the attention of the Japanese Union of Scientists and Engineers (JUSE), which invited him to Japan in 1952. Juran visited Japan in 1954, and held seminars in ten manufacturing companies, notably Showa Denko, Nippon Kōgaku, Noritake, and Takeda Pharmaceutical Company.He also lectured at Hakone, Waseda University, Ōsaka, and Kōyasan. During his life, he made ten visits to Japan, the last in 1990.

Subsequent to second world war, Japan had intense collaboration with American scholars. It was a continuation of earlier Japanese practice of acquiring American management innovations. In 20 years Japanese companies became know for excellence in quality. This sparked a crisis in the United States due to quality issues in the 1980s and the American experts who went to Japan and trained their company people were called by the US companies now to help them.


Special Contributions of Juran in Quality Management

Pareto principle in Quality Managemet

In 1941, Juran stumbled across the work of Vilfredo Pareto and began to apply the Pareto principle to quality issues (for example, 80% of a problem is caused by 20% of the causes). This is also known as "the vital few and the trivial many". In later years, Juran preferred "the vital few and the useful many" to signal the remaining 80% of the causes should not be totally ignored.

Quality Management theory

Juran started his quality career with tools acceptance sampling, inspection plans, and control charts.

Juran is widely credited for stressing on organization and staffing aspects of quality management. He pushed for the education and training of managers. For Juran, human relations problems were the ones to isolate and resistance to change was the root cause of quality issues. Juran credits Margaret Mead's book Cultural Patterns and Technical Change for illuminating the core problem in reforming business quality. He wrote Managerial Breakthrough, which was published in 1964, outlining the issue.

Juran's extended the application of quality management tools to nonmanufacturing processes.



The Juran trilogy

Juran was one of the first to write about the cost of poor quality. "Juran trilogy",  consists of three managerial processes: quality planning, quality control, and quality improvement.

Transferring quality knowledge between East and West

During his 1966 visit to Japan, Juran learned about the Japanese concept of quality circles, which he enthusiastically evangelized in the West.

Juran Institute

Juran founded the Juran Institute in 1979. The Institute is an international training, certification, and consulting company which provides training and consulting services in quality management, Lean manufacturing management and business process management, as well as Six Sigma certification. The institute is based in Southbury, Connecticut.


Juran was active well into his 90s, He started writing his memoirs at 92, which were published two months before he celebrated his 99th birthday. In 2004, he turned 100 years old and was awarded an honorary doctor from Luleå University of Technology in Sweden.

Juran died of a stroke on 28 February 2008, at the age of 103 in Rye, New York. He was active on his 103rd birthday



Books

Quality Control Handbook, New York, New York: McGraw-Hill, 1951,  6th edition, 2010
Managerial Breakthrough, New York, New York: McGraw-Hill, 1964
Management of Quality Control, New York, New York: Joseph M. Juran, 1967,
Quality Planning and Analysis, New York, New York: McGraw-Hill, 1970
Upper Management and Quality, New York, New York: Joseph M. Juran, 1980,
Juran on Planning for Quality, New York, New York: The Free Press, 1988,

Published papers

"Universals in Management Planning and Control", Management Review (New York, New York: American Management Association), November 1954: 748–761
"Improving the Relationship between Staff and Line", Personnel (New York, New York: American Management Association), May 1956
"Industrial Diagnostics", Management Review (New York, New York: American Management Association), June 1957
"Operator Errors—Time for a New Look", ASQC Journal (New York, New York: American Society for Quality Control), February 1968
"The QC Circle Phenomenon", Industrial Quality Control (Buffalo, New York: Society of Quality Control Engineers), January 1967
"The Non-Pareto Principle: Mea Culpa", Quality Progress (New York, New York: American Society for Quality Control), May 1975
"Japanese and Western Quality—a Contrast", Quality Progress (New York, New York: American Society for Quality Control), December 1978

Interview with Quality Legend Juran - 1999 - Quality Digest
http://www.qualitydigest.com/feb99/html/body_juran.html

Professor Narayana Rao K.V.S.S. - Contribution

Professor Narayana Rao, K.V.S.S. is currently a professor at NITIE, Mumbai. He is presently teaching basics of industrial engineering to post graduate students in industrial engineering and management, research methodology, and review of research in management to fellow students.

His significant contributions include recommending MRP implementation in production planning system of Bharat Bijlee Limited in 1979 which was further explored by the company.

His Ph.D thesis "Return on Equity Shares in India during 1953 to 1987" was a timely topic, the findings of which were covered in textbooks for Prof. L.M. Bhole (Guide) and Prof Prasanna Chandra (Examiner). The results were also reviewed by the IIMA professors as a part of their paper on review of research on capital markets in India.

As a faculty at NITIE,.he examined the relevance of industrial engineering and published number of papers to bring out its basic focus. It resulted in the development of explanation of industrial engineering as "system efficiency engineering and human effort engineering." This explanation appeared in Industrial Engineering Magazine of IIE, USA.

Graham - Rao Method of evaluating equity shares in India is his contribution in the area of his research Security Analysis.

A practical implementation of Markowitz Method on individual shares was another development work that he has undertaken. Broking companies all over the world do publish model portfolios but they are not using portfolio theory. This development makes this application possible.

He pointed out the lack of covered of industrial engineering in management textbooks through a conference and advocates that MBA curriculums must have a paper on Industrial Engineering.

He strongly argued in favor of using industrial engineering in systems design right from the initial design itself and he called this activity as system industrial engineering. Systems engineering profession has to recognize industrial engineering as a specialized engineering that needs to be done during the system design phase.

He also pointed out that employee involvement was a primary theme of industrial engineering along with management attention to development and design of work processes. There is a need for Organization Behavior scholars to harmonize their research and theory with the theory of industrial engineering so that the role of management and involvement of individual in work process development is presented as a cooperative endeavor that industrial engineering profession advocated. But whenever an scientific discovery takes and new engineering developments emerge, the role of design shifts to engineers and managers in a significant way. It is only after sometime, based on practice of the new process that operators start giving improvement ideas of significance. Every process after a totally new design or radical new design enters into operator initiated continuous improvement phase.

Dr. C. Rangarajan - Biography and Contribution

Date of Birth: 5th January, 1932

Place of Birth: Ariyalpur – Tamil Nadu

Marital Status: Married

Educational Background: Ph.D, University of Pennsylvania, 1964

Positions Held:

Chairman, Economic Advisory Council to the Prime Minister since 2009.
Member, Rajya Sabha (2008-09)
Chairman, Economic Advisory Council to the Prime Minister (2005-08)
Chairman, Twelfth Finance Commission (2003-04)
Governor, Andhra Pradesh (1997-2002) with an Additional Charge of Governor, Orissa (1998-99) and Governor, Tamil Nadu (2001-02)
Governor, Reserve Bank of India (1992-97)
Member, Planning Commission (1991-92)
Member, Tenth Finance Commission (1992)
Dy. Governor, Reserve Bank of India ( 1982-91)


Academic Experience:

Professor of Economics, Indian Institute of Management, Ahmedabad (1968-91)
    Fellow, International Food Policy Research Institute, Washington, 1981
Visiting Professor, New York University, Graduate School of Business Administration, New York (1972-73)
Visiting Associate Professor, New York University, Graduate School of Business Administration, New York (1966-68)
Professor of Economics, Indian Statistical Institute (Planning Unit), New Delhi (1956-66)
Reader, Rajasthan University, Jaipur (1964-65)
Lecturer, Wharton School of Finance and Commerce, University of Pennsylvania, Philadelphia (1963-64)
Lecturer, Loyola College, Madras (1954-58)


Author and Co-Author of:
“Federalism and Fiscal Transfers in India”, (co-author), Oxford University Press, 2011
“Monetary Policy, Financial Stability and Other Essays”, Academic Foundation, 2009
“Select Essays on Indian Economy”, Academic Foundation, 2003
“Structural Reforms in Industry, Banking and Finance”, Institute of Southeast Asian Studies,  2000
“Perspective on Indian Economy”, UBS Publishers’ Distributors, 2000
“Indian Economy : Essays on Money and Finance”, UBS Publishers’ Distributors, 1998
“Agricultural Growth and Industrial Performance in India”, International Food Policy Research Institute, 1982
“Innovation in Banking”, Oxford and IBH, 1982
“Strategy for Industrial Development in the 80’s”, Oxford and IBH,  1981
“Principles of Macro Economics”, Tata McGraw-Hill,  1979
“Short-term Investment Forecasting”, (co-author), Macmillan, 1974

http://eac.gov.in/aboutus/chpro.htm

Professor Arthur G. Bedeian - Biography and Contribution

Arthur G. Bedeian (DOB.  December 22, 1946) is an American business theorist and Professor of Management at Louisiana State University. He is known for his book coauthored with Daniel A. Wren, entitled "The evolution of management thought."

Born in Davenport, Iowa, Bedeian received his Bachelor of Business Administration in 1967 from the University of Iowa, his MBA in 1968 from the University of Memphis, and his Doctor of Business Administration in 1973 from the Mississippi State University with the thesis, entitled "A standardization of selected management concepts," under supervision of Giovanni B. Giglioni.

Bedeian started his academic career as Assistant Professor at the School of Business of the Auburn University. In 1985 he jointed the Louisiana State University (LSU), where in 1996 he was appointed Boyd Professor of Management.  He served as the 44th President of the Academy of Management in 1989.

He was also elected Fellow of the American Psychological Association, Fellow of the Society for Industrial and Organizational Psychology, Fellow of the Association for Psychological Science, Fellow and the Southern Management Association, and received many other awards.


Publications
Bedeian has authored and coauthored over 12 books, 300 articles in his fields  of expertise and produced 5 films .

Books (Selected)

Bedeian, Arthur G. Organizations, Theory and Analysis. Hinsdale, IL: Dryden Press, 1980. ISBN 0030529565
Buford, James A., and Arthur G. Bedeian. Management in extension. 1995. ISBN 0964854708
Wren, Daniel A., and Arthur G. Bedeian. The evolution of management thought, 2009. 6th ed. ISBN 978-0-470-12897-8


Articles (Selected)

Bedeian, Arthur G., and Achilles A. Armenakis. "A path-analytic study of the consequences of role conflict and ambiguity." Academy of management journal 24.2 (1981): 417-424.
Greenhaus, Jeffrey H., Arthur G. Bedeian, and Kevin W. Mossholder. "Work experiences, job performance, and feelings of personal and family well-being." Journal of Vocational Behavior 31.2 (1987): 200-215.
Bedeian, Arthur G., Beverly G. Burke, and Richard G. Moffett. "Outcomes of work-family conflict among married male and female professionals." Journal of Management 14.3 (1988): 475-491.
Carson, Kerry D., and Arthur G. Bedeian. "Career commitment: Construction of a measure and examination of its psychometric properties." Journal of Vocational Behavior 44.3 (1994): 237-262.
Armenakis, Achilles A., and Arthur G. Bedeian. "Organizational change: A review of theory and research in the 1990s." Journal of management 25.3 (1999): 293-315.

Reputation of Higher Education Institutes, Colleges and Universities - Bibliography

Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College
Øyvind Helgesen and Erik Nesset
1Aalesund University College, Institute of International Marketing (IIM), Alesund, Norway
Corporate Reputation Review (2007) 10, 38–59. doi:10.1057/palgrave.crr.1550037
http://www.palgrave-journals.com/crr/journal/v10/n1/full/1550037a.html

This study examines two models to explore the relationships among service quality, facilities, student satisfaction, image of the university college, and image of the study program, with student loyalty as the ultimate dependent variable.